Quickly collect customer details, ready for future reference. Recall the customer's quotes and orders in seconds thus saving you and the customer time and money. Improve customer service through smoother order taking, elimination of errors, and by delivering the right goods on time at the right price. Superior customer service means meeting or exceeding your customer's expectations. BA helps you achieve this by ensuring that you collect the right information in an efficient manner, have information at hand to quickly answer customer questions, and that you deliver on time.
Improve customer service at first contact
With Business Advantage you can:
- Quickly collect customer details, ready for future reference.
- Find the exact item the customer wants from the thousands of items you have in your catalogs.
- Ensure that you collect the information you need to complete the quote or order – you need never bother the customer again with questions that you should have asked the first time.
- Improve your price and delivery time by quickly finding and reusing existing decorations.
- Give your customer confidence in your pricing since it is consistent no matter who quotes.
- Leave your customer with a positive impression since the quote is clear, complete, tidy and professional.
Take the order with a minimum of fuss
With Business Advantage you can:
- Quickly recall the customer's quotes and orders thus saving you and the customer time and money.
- Simply create an order from a quote or previous order – no mistakes or forcing the customer to wait as you key in information.
- Easily add or delete items while pricing updates accordingly.
- Set up special customer pricing arrangements – discount and premium pricing.
- Handle the most complex tax scenarios a customer can throw at you.
- Take customer deposits efficiently, process the payment and give a receipt, without leaving the customer wondering how you're keeping track of their deposit.
- Keep the customer informed
- With BA you make sure everyone can answer a customer enquiry by providing full order status and history details. Answer a customer enquiry simply and efficiently without bringing down your whole business as you try to find out where the order is.
Deliver on time
With Business Advantage you can:
- Stay informed on how all customer orders are going, with current status, due dates and problem indicators if there are issues or the job is overdue.
- Make sure you always know at a glance what's in the pipeline, with indicators showing what's due, overdue and due this week – great for knowing if overtime is required to keep promised delivery dates.
- Organize what jobs will run today so everyone knows what's to be done to meet customer expectations.
Follow up on quotes and orders
With Business Advantage you can:
- Keep track of quotes so you follow up the customer and remind them about placing orders to get their goods on time.
- Highlight orders that are awaiting customer approval or waiting for the customer to supply their physical goods.
