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| Having to redo orders due to miscommunication? |
Do you often have customers who return their jobs as it wasn’t quite what they had expected?
Perhaps one person took the order, another produced it, and somewhere along the way part of the message was lost. Maybe the customer couldn’t quite describe exactly what was in their head… or the endless chain of emails made it hard to decipher exactly what changes were required…
Having to fix errors and the time you spend with customers trying to work out exactly what they need, means you can have a high cost per sale.
If you’re smart, working out ways to reduce this time and error costs can mean that you’re able to handle more orders and operate with less overheads. Something we all like to hear right? Not to mention reducing the stress on you and your employees.
Here’s how Wilcom ConceptShare can help...
Wilcom ConceptShare lets you invite your team or clients to an online workspace where you’ve uploaded the design. They can leave sticky notes, comment on areas by drawing on them and pin point exact things to be changed, making it easier to ensure the end result will be as expected.
 If the comments and notes left on a design aren’t enough, you can setup a chat within the ConceptShare online workspace that lets you and your digitizer/client chat about and markup the design. This makes it a lot easier to make sure that everyone is on the same page.
You can upload your design directly from within your Wilcom software, making it easier than sending an email. Plus you can keep all the comments together to simplify the process, and avoid costly errors by having an approval process in place. Not only that, but it allows you to offer professional and effective customer service.
In no time, you’ll be improving your turn around time, reducing your error rate and with a little luck - having a little more time to relax :)
To find out more, register for our eSeminar, or visit www.wilcomconceptshare.com
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Free eSeminar: |
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Dates: |
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Tues 12 May @ 11am
Thurs 14 May @ 2:30pm
North America Eastern DT
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If you haven't yet bought the latest Wilcom software |
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Now's the time! Ask about our generous trade-in offers. |
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